{"id":20,"date":"2026-07-24T08:10:17","date_gmt":"2026-07-24T12:10:17","guid":{"rendered":"https:\/\/ssk-research.dev.yconsulting.fr\/services\/"},"modified":"2026-07-24T08:10:17","modified_gmt":"2026-07-24T12:10:17","slug":"services","status":"publish","type":"page","link":"https:\/\/ssk-research.dev.yconsulting.fr\/fr\/services\/","title":{"rendered":"Services"},"content":{"rendered":"<section class=\"wp-block-group page-hero is-layout-flow wp-block-group-is-layout-flow\">\n\t<p class=\"page-index wp-block-paragraph\">05<\/p>\n\t<div class=\"wp-block-group page-hero-copy is-layout-flow wp-block-group-is-layout-flow\">\n\t\t<p class=\"eyebrow wp-block-paragraph\">Our services<\/p>\n\t\t<h1 class=\"wp-block-heading\">Rigorous thinking.<br><em>Practical momentum.<\/em><\/h1>\n\t<\/div>\n\t<p class=\"page-hero-intro wp-block-paragraph\">From applied research to capability building, our services are designed to create clarity, support action and improve performance.<\/p>\n<\/section>\n\n\n<div class=\"service-explorer section alignwide wp-block-ssk-research-service-explorer\">\n\t<div class=\"service-tabs\" role=\"tablist\" aria-label=\"Service categories\">\n\t\t\t\t\t\t\t\t<button\n\t\t\t\ttype=\"button\"\n\t\t\t\tid=\"ssk-service-explorer-1-tab-analytics\"\n\t\t\t\trole=\"tab\"\n\t\t\t\taria-selected=\"true\"\n\t\t\t\taria-controls=\"ssk-service-explorer-1-panel-analytics\"\n\t\t\t\ttabindex=\"0\"\n\t\t\t\tclass=\"active\"\n\t\t\t\tdata-service-tab=\"analytics\"\n\t\t\t>\n\t\t\t\t<span>01<\/span>\n\t\t\t\tData Analytics &amp; Market Research\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<button\n\t\t\t\ttype=\"button\"\n\t\t\t\tid=\"ssk-service-explorer-1-tab-business\"\n\t\t\t\trole=\"tab\"\n\t\t\t\taria-selected=\"false\"\n\t\t\t\taria-controls=\"ssk-service-explorer-1-panel-business\"\n\t\t\t\ttabindex=\"-1\"\n\t\t\t\tclass=\"\"\n\t\t\t\tdata-service-tab=\"business\"\n\t\t\t>\n\t\t\t\t<span>02<\/span>\n\t\t\t\tBusiness Development\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<button\n\t\t\t\ttype=\"button\"\n\t\t\t\tid=\"ssk-service-explorer-1-tab-experience\"\n\t\t\t\trole=\"tab\"\n\t\t\t\taria-selected=\"false\"\n\t\t\t\taria-controls=\"ssk-service-explorer-1-panel-experience\"\n\t\t\t\ttabindex=\"-1\"\n\t\t\t\tclass=\"\"\n\t\t\t\tdata-service-tab=\"experience\"\n\t\t\t>\n\t\t\t\t<span>03<\/span>\n\t\t\t\tCX, UX &amp; Experience Management\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<button\n\t\t\t\ttype=\"button\"\n\t\t\t\tid=\"ssk-service-explorer-1-tab-digital\"\n\t\t\t\trole=\"tab\"\n\t\t\t\taria-selected=\"false\"\n\t\t\t\taria-controls=\"ssk-service-explorer-1-panel-digital\"\n\t\t\t\ttabindex=\"-1\"\n\t\t\t\tclass=\"\"\n\t\t\t\tdata-service-tab=\"digital\"\n\t\t\t>\n\t\t\t\t<span>04<\/span>\n\t\t\t\tDigital Solutions &amp; AI Integration\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<button\n\t\t\t\ttype=\"button\"\n\t\t\t\tid=\"ssk-service-explorer-1-tab-training\"\n\t\t\t\trole=\"tab\"\n\t\t\t\taria-selected=\"false\"\n\t\t\t\taria-controls=\"ssk-service-explorer-1-panel-training\"\n\t\t\t\ttabindex=\"-1\"\n\t\t\t\tclass=\"\"\n\t\t\t\tdata-service-tab=\"training\"\n\t\t\t>\n\t\t\t\t<span>05<\/span>\n\t\t\t\tTraining &amp; Capability Development\t\t\t<\/button>\n\t\t\t<\/div>\n\n\t<div class=\"service-panels\">\n\t\t\t\t\t\t\t\t<section\n\t\t\t\tid=\"ssk-service-explorer-1-panel-analytics\"\n\t\t\t\tclass=\"service-panel active\"\n\t\t\t\trole=\"tabpanel\"\n\t\t\t\taria-labelledby=\"ssk-service-explorer-1-tab-analytics\"\n\t\t\t\tdata-service-panel=\"analytics\"\n\t\t\t\t\t\t\t>\n\t\t\t\t<div class=\"service-panel-heading\">\n\t\t\t\t\t<span>01<\/span>\n\t\t\t\t\t<div>\n\t\t\t\t\t\t<p>Illuminate decisions through analytical rigor.<\/p>\n\t\t\t\t\t\t<h2>Data Analytics &amp; Market Research<\/h2>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<p class=\"service-lead\">We help organizations produce and leverage advanced analyses that support strategic decision-making, innovation and governance.<\/p>\n\t\t\t\t<div class=\"deliverables\">\n\t\t\t\t\t<p class=\"eyebrow\">Selected interventions<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>01<\/span>\n\t\t\t\t\t\t\t<p>Applied scientific research and literature reviews<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>02<\/span>\n\t\t\t\t\t\t\t<p>Statistical and economic modeling<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>03<\/span>\n\t\t\t\t\t\t\t<p>Sector and competitive analysis<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>04<\/span>\n\t\t\t\t\t\t\t<p>Qualitative, quantitative and mixed market studies<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>05<\/span>\n\t\t\t\t\t\t\t<p>Customer and stakeholder insight analysis<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>06<\/span>\n\t\t\t\t\t\t\t<p>Decision dashboards and executive reports<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<a class=\"button button-orange\" href=\"\/fr\/contact-us\/\">\n\t\t\t\t\tDiscuss this service <span aria-hidden=\"true\">\u2197<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/section>\n\t\t\t\t\t\t\t\t<section\n\t\t\t\tid=\"ssk-service-explorer-1-panel-business\"\n\t\t\t\tclass=\"service-panel\"\n\t\t\t\trole=\"tabpanel\"\n\t\t\t\taria-labelledby=\"ssk-service-explorer-1-tab-business\"\n\t\t\t\tdata-service-panel=\"business\"\n\t\t\t\thidden\t\t\t>\n\t\t\t\t<div class=\"service-panel-heading\">\n\t\t\t\t\t<span>02<\/span>\n\t\t\t\t\t<div>\n\t\t\t\t\t\t<p>Build strategic foundations for growth.<\/p>\n\t\t\t\t\t\t<h2>Business Development<\/h2>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<p class=\"service-lead\">We use evidence to structure business models, clarify positioning and align strategic, operational, marketing and sales levers.<\/p>\n\t\t\t\t<div class=\"deliverables\">\n\t\t\t\t\t<p class=\"eyebrow\">Selected interventions<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>01<\/span>\n\t\t\t\t\t\t\t<p>Business and strategic plans<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>02<\/span>\n\t\t\t\t\t\t\t<p>Brand\u2013offer\u2013experience alignment<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>03<\/span>\n\t\t\t\t\t\t\t<p>Growth support planning<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>04<\/span>\n\t\t\t\t\t\t\t<p>Marketing strategy<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>05<\/span>\n\t\t\t\t\t\t\t<p>Sales alignment and enablement<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>06<\/span>\n\t\t\t\t\t\t\t<p>Business model structuring<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<a class=\"button button-orange\" href=\"\/fr\/contact-us\/\">\n\t\t\t\t\tDiscuss this service <span aria-hidden=\"true\">\u2197<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/section>\n\t\t\t\t\t\t\t\t<section\n\t\t\t\tid=\"ssk-service-explorer-1-panel-experience\"\n\t\t\t\tclass=\"service-panel\"\n\t\t\t\trole=\"tabpanel\"\n\t\t\t\taria-labelledby=\"ssk-service-explorer-1-tab-experience\"\n\t\t\t\tdata-service-panel=\"experience\"\n\t\t\t\thidden\t\t\t>\n\t\t\t\t<div class=\"service-panel-heading\">\n\t\t\t\t\t<span>03<\/span>\n\t\t\t\t\t<div>\n\t\t\t\t\t\t<p>Manage experience as a strategic lever.<\/p>\n\t\t\t\t\t\t<h2>CX, UX &amp; Experience Management<\/h2>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<p class=\"service-lead\">We design, structure and govern customer and user experiences in direct alignment with business goals and organizational culture.<\/p>\n\t\t\t\t<div class=\"deliverables\">\n\t\t\t\t\t<p class=\"eyebrow\">Selected interventions<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>01<\/span>\n\t\t\t\t\t\t\t<p>Voice of Customer and insight programs<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>02<\/span>\n\t\t\t\t\t\t\t<p>CX strategy and experience vision<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>03<\/span>\n\t\t\t\t\t\t\t<p>Customer journey and service design<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>04<\/span>\n\t\t\t\t\t\t\t<p>NPS, CSAT, CES and performance measurement<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>05<\/span>\n\t\t\t\t\t\t\t<p>Root cause analysis and service quality<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>06<\/span>\n\t\t\t\t\t\t\t<p>Physical and digital interaction alignment<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<a class=\"button button-orange\" href=\"\/fr\/contact-us\/\">\n\t\t\t\t\tDiscuss this service <span aria-hidden=\"true\">\u2197<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/section>\n\t\t\t\t\t\t\t\t<section\n\t\t\t\tid=\"ssk-service-explorer-1-panel-digital\"\n\t\t\t\tclass=\"service-panel\"\n\t\t\t\trole=\"tabpanel\"\n\t\t\t\taria-labelledby=\"ssk-service-explorer-1-tab-digital\"\n\t\t\t\tdata-service-panel=\"digital\"\n\t\t\t\thidden\t\t\t>\n\t\t\t\t<div class=\"service-panel-heading\">\n\t\t\t\t\t<span>04<\/span>\n\t\t\t\t\t<div>\n\t\t\t\t\t\t<p>Increase efficiency through purposeful technology.<\/p>\n\t\t\t\t\t\t<h2>Digital Solutions &amp; AI Integration<\/h2>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<p class=\"service-lead\">We integrate digital solutions, automation and AI responsibly, with close attention to operational, human and ethical realities.<\/p>\n\t\t\t\t<div class=\"deliverables\">\n\t\t\t\t\t<p class=\"eyebrow\">Selected interventions<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>01<\/span>\n\t\t\t\t\t\t\t<p>Internal process audits and mapping<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>02<\/span>\n\t\t\t\t\t\t\t<p>Intelligent workflow automation<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>03<\/span>\n\t\t\t\t\t\t\t<p>Decision support and reporting solutions<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>04<\/span>\n\t\t\t\t\t\t\t<p>Web solutions and application deployment<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>05<\/span>\n\t\t\t\t\t\t\t<p>CRM, ERP and collaboration-tool integration<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>06<\/span>\n\t\t\t\t\t\t\t<p>Change adoption and technology governance<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<a class=\"button button-orange\" href=\"\/fr\/contact-us\/\">\n\t\t\t\t\tDiscuss this service <span aria-hidden=\"true\">\u2197<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/section>\n\t\t\t\t\t\t\t\t<section\n\t\t\t\tid=\"ssk-service-explorer-1-panel-training\"\n\t\t\t\tclass=\"service-panel\"\n\t\t\t\trole=\"tabpanel\"\n\t\t\t\taria-labelledby=\"ssk-service-explorer-1-tab-training\"\n\t\t\t\tdata-service-panel=\"training\"\n\t\t\t\thidden\t\t\t>\n\t\t\t\t<div class=\"service-panel-heading\">\n\t\t\t\t\t<span>05<\/span>\n\t\t\t\t\t<div>\n\t\t\t\t\t\t<p>Develop the skills at the heart of experience.<\/p>\n\t\t\t\t\t\t<h2>Training &amp; Capability Development<\/h2>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<p class=\"service-lead\">We create tailored programs that strengthen relational, cultural, technical and experiential capabilities across teams.<\/p>\n\t\t\t\t<div class=\"deliverables\">\n\t\t\t\t\t<p class=\"eyebrow\">Selected interventions<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>01<\/span>\n\t\t\t\t\t\t\t<p>Customer experience and customer-centric thinking<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>02<\/span>\n\t\t\t\t\t\t\t<p>Service, sales and relationship skills<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>03<\/span>\n\t\t\t\t\t\t\t<p>Cultural intelligence and inclusive communication<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>04<\/span>\n\t\t\t\t\t\t\t<p>Research- and project-based learning<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>05<\/span>\n\t\t\t\t\t\t\t<p>Simulations, role-play and field practice<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>06<\/span>\n\t\t\t\t\t\t\t<p>Gamification and post-training evaluation<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<a class=\"button button-orange\" href=\"\/fr\/contact-us\/\">\n\t\t\t\t\tDiscuss this service <span aria-hidden=\"true\">\u2197<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/section>\n\t\t\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>05 Our services Rigorous thinking.Practical momentum. From applied research to capability building, our services are designed to create clarity, support action and improve performance.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"ssk-canvas","meta":{"footnotes":""},"class_list":["post-20","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ssk-research.dev.yconsulting.fr\/fr\/wp-json\/wp\/v2\/pages\/20","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ssk-research.dev.yconsulting.fr\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ssk-research.dev.yconsulting.fr\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ssk-research.dev.yconsulting.fr\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ssk-research.dev.yconsulting.fr\/fr\/wp-json\/wp\/v2\/comments?post=20"}],"version-history":[{"count":1,"href":"https:\/\/ssk-research.dev.yconsulting.fr\/fr\/wp-json\/wp\/v2\/pages\/20\/revisions"}],"predecessor-version":[{"id":36,"href":"https:\/\/ssk-research.dev.yconsulting.fr\/fr\/wp-json\/wp\/v2\/pages\/20\/revisions\/36"}],"wp:attachment":[{"href":"https:\/\/ssk-research.dev.yconsulting.fr\/fr\/wp-json\/wp\/v2\/media?parent=20"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}