{"id":20,"date":"2026-07-24T08:10:17","date_gmt":"2026-07-24T12:10:17","guid":{"rendered":"https:\/\/ssk-research.dev.yconsulting.fr\/services\/"},"modified":"2026-07-24T08:10:17","modified_gmt":"2026-07-24T12:10:17","slug":"services","status":"publish","type":"page","link":"https:\/\/ssk-research.dev.yconsulting.fr\/fr\/services\/","title":{"rendered":"Services"},"content":{"rendered":"<section class=\"wp-block-group page-hero is-layout-flow wp-block-group-is-layout-flow\">\n\t<p class=\"page-index wp-block-paragraph\">05<\/p>\n\t<div class=\"wp-block-group page-hero-copy is-layout-flow wp-block-group-is-layout-flow\">\n\t\t<p class=\"eyebrow wp-block-paragraph\">Nos services<\/p>\n\t\t<h1 class=\"wp-block-heading\">Une r\u00e9flexion rigoureuse.<br><em>Un \u00e9lan concret.<\/em><\/h1>\n\t<\/div>\n\t<p class=\"page-hero-intro wp-block-paragraph\">De la recherche appliqu\u00e9e au d\u00e9veloppement des comp\u00e9tences, nos services sont con\u00e7us pour clarifier les enjeux, soutenir l\u2019action et am\u00e9liorer la performance.<\/p>\n<\/section>\n\n\n<div class=\"service-explorer section alignwide wp-block-ssk-research-service-explorer\">\n\t<div class=\"service-tabs\" role=\"tablist\" aria-label=\"Service categories\">\n\t\t\t\t\t\t\t\t<button\n\t\t\t\ttype=\"button\"\n\t\t\t\tid=\"ssk-service-explorer-1-tab-analytics\"\n\t\t\t\trole=\"tab\"\n\t\t\t\taria-selected=\"true\"\n\t\t\t\taria-controls=\"ssk-service-explorer-1-panel-analytics\"\n\t\t\t\ttabindex=\"0\"\n\t\t\t\tclass=\"active\"\n\t\t\t\tdata-service-tab=\"analytics\"\n\t\t\t>\n\t\t\t\t<span>01<\/span>\n\t\t\t\tAnalyse de donn\u00e9es et \u00e9tudes de march\u00e9\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<button\n\t\t\t\ttype=\"button\"\n\t\t\t\tid=\"ssk-service-explorer-1-tab-business\"\n\t\t\t\trole=\"tab\"\n\t\t\t\taria-selected=\"false\"\n\t\t\t\taria-controls=\"ssk-service-explorer-1-panel-business\"\n\t\t\t\ttabindex=\"-1\"\n\t\t\t\tclass=\"\"\n\t\t\t\tdata-service-tab=\"business\"\n\t\t\t>\n\t\t\t\t<span>02<\/span>\n\t\t\t\tD\u00e9veloppement des affaires\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<button\n\t\t\t\ttype=\"button\"\n\t\t\t\tid=\"ssk-service-explorer-1-tab-experience\"\n\t\t\t\trole=\"tab\"\n\t\t\t\taria-selected=\"false\"\n\t\t\t\taria-controls=\"ssk-service-explorer-1-panel-experience\"\n\t\t\t\ttabindex=\"-1\"\n\t\t\t\tclass=\"\"\n\t\t\t\tdata-service-tab=\"experience\"\n\t\t\t>\n\t\t\t\t<span>03<\/span>\n\t\t\t\tCX, UX et gestion de l\u2019exp\u00e9rience\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<button\n\t\t\t\ttype=\"button\"\n\t\t\t\tid=\"ssk-service-explorer-1-tab-digital\"\n\t\t\t\trole=\"tab\"\n\t\t\t\taria-selected=\"false\"\n\t\t\t\taria-controls=\"ssk-service-explorer-1-panel-digital\"\n\t\t\t\ttabindex=\"-1\"\n\t\t\t\tclass=\"\"\n\t\t\t\tdata-service-tab=\"digital\"\n\t\t\t>\n\t\t\t\t<span>04<\/span>\n\t\t\t\tSolutions num\u00e9riques et int\u00e9gration de l\u2019IA\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<button\n\t\t\t\ttype=\"button\"\n\t\t\t\tid=\"ssk-service-explorer-1-tab-training\"\n\t\t\t\trole=\"tab\"\n\t\t\t\taria-selected=\"false\"\n\t\t\t\taria-controls=\"ssk-service-explorer-1-panel-training\"\n\t\t\t\ttabindex=\"-1\"\n\t\t\t\tclass=\"\"\n\t\t\t\tdata-service-tab=\"training\"\n\t\t\t>\n\t\t\t\t<span>05<\/span>\n\t\t\t\tFormation et d\u00e9veloppement des comp\u00e9tences\t\t\t<\/button>\n\t\t\t<\/div>\n\n\t<div class=\"service-panels\">\n\t\t\t\t\t\t\t\t<section\n\t\t\t\tid=\"ssk-service-explorer-1-panel-analytics\"\n\t\t\t\tclass=\"service-panel active\"\n\t\t\t\trole=\"tabpanel\"\n\t\t\t\taria-labelledby=\"ssk-service-explorer-1-tab-analytics\"\n\t\t\t\tdata-service-panel=\"analytics\"\n\t\t\t\t\t\t\t>\n\t\t\t\t<div class=\"service-panel-heading\">\n\t\t\t\t\t<span>01<\/span>\n\t\t\t\t\t<div>\n\t\t\t\t\t\t<p>\u00c9clairer les d\u00e9cisions gr\u00e2ce \u00e0 la rigueur analytique.<\/p>\n\t\t\t\t\t\t<h2>Analyse de donn\u00e9es et \u00e9tudes de march\u00e9<\/h2>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<p class=\"service-lead\">Nous aidons les organisations \u00e0 produire et \u00e0 exploiter des analyses avanc\u00e9es qui soutiennent la prise de d\u00e9cision strat\u00e9gique, l\u2019innovation et la gouvernance.<\/p>\n\t\t\t\t<div class=\"deliverables\">\n\t\t\t\t\t<p class=\"eyebrow\">Selected interventions<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>01<\/span>\n\t\t\t\t\t\t\t<p>Recherche scientifique appliqu\u00e9e et revues de litt\u00e9rature<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>02<\/span>\n\t\t\t\t\t\t\t<p>Mod\u00e9lisation statistique et \u00e9conomique<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>03<\/span>\n\t\t\t\t\t\t\t<p>Analyse sectorielle et concurrentielle<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>04<\/span>\n\t\t\t\t\t\t\t<p>\u00c9tudes de march\u00e9 qualitatives, quantitatives et mixtes<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>05<\/span>\n\t\t\t\t\t\t\t<p>Analyse des perspectives clients et parties prenantes<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>06<\/span>\n\t\t\t\t\t\t\t<p>Tableaux de bord d\u00e9cisionnels et rapports de direction<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<a class=\"button button-orange\" href=\"\/fr\/contact-us\/\">\n\t\t\t\t\tDiscuter de ce service <span aria-hidden=\"true\">\u2197<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/section>\n\t\t\t\t\t\t\t\t<section\n\t\t\t\tid=\"ssk-service-explorer-1-panel-business\"\n\t\t\t\tclass=\"service-panel\"\n\t\t\t\trole=\"tabpanel\"\n\t\t\t\taria-labelledby=\"ssk-service-explorer-1-tab-business\"\n\t\t\t\tdata-service-panel=\"business\"\n\t\t\t\thidden\t\t\t>\n\t\t\t\t<div class=\"service-panel-heading\">\n\t\t\t\t\t<span>02<\/span>\n\t\t\t\t\t<div>\n\t\t\t\t\t\t<p>B\u00e2tir des fondations strat\u00e9giques pour la croissance.<\/p>\n\t\t\t\t\t\t<h2>D\u00e9veloppement des affaires<\/h2>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<p class=\"service-lead\">Nous nous appuyons sur les donn\u00e9es probantes pour structurer les mod\u00e8les d\u2019affaires, pr\u00e9ciser le positionnement et harmoniser les leviers strat\u00e9giques, op\u00e9rationnels, marketing et commerciaux.<\/p>\n\t\t\t\t<div class=\"deliverables\">\n\t\t\t\t\t<p class=\"eyebrow\">Selected interventions<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>01<\/span>\n\t\t\t\t\t\t\t<p>Plans d\u2019affaires et plans strat\u00e9giques<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>02<\/span>\n\t\t\t\t\t\t\t<p>Alignement marque\u2013offre\u2013exp\u00e9rience<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>03<\/span>\n\t\t\t\t\t\t\t<p>Planification du soutien \u00e0 la croissance<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>04<\/span>\n\t\t\t\t\t\t\t<p>Strat\u00e9gie marketing<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>05<\/span>\n\t\t\t\t\t\t\t<p>Alignement et habilitation des \u00e9quipes de vente<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>06<\/span>\n\t\t\t\t\t\t\t<p>Structuration du mod\u00e8le d\u2019affaires<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<a class=\"button button-orange\" href=\"\/fr\/contact-us\/\">\n\t\t\t\t\tDiscuter de ce service <span aria-hidden=\"true\">\u2197<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/section>\n\t\t\t\t\t\t\t\t<section\n\t\t\t\tid=\"ssk-service-explorer-1-panel-experience\"\n\t\t\t\tclass=\"service-panel\"\n\t\t\t\trole=\"tabpanel\"\n\t\t\t\taria-labelledby=\"ssk-service-explorer-1-tab-experience\"\n\t\t\t\tdata-service-panel=\"experience\"\n\t\t\t\thidden\t\t\t>\n\t\t\t\t<div class=\"service-panel-heading\">\n\t\t\t\t\t<span>03<\/span>\n\t\t\t\t\t<div>\n\t\t\t\t\t\t<p>G\u00e9rer l\u2019exp\u00e9rience comme un levier strat\u00e9gique.<\/p>\n\t\t\t\t\t\t<h2>CX, UX et gestion de l\u2019exp\u00e9rience<\/h2>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<p class=\"service-lead\">Nous concevons, structurons et gouvernons les exp\u00e9riences clients et utilisateurs en les alignant directement sur les objectifs d\u2019affaires et la culture organisationnelle.<\/p>\n\t\t\t\t<div class=\"deliverables\">\n\t\t\t\t\t<p class=\"eyebrow\">Selected interventions<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>01<\/span>\n\t\t\t\t\t\t\t<p>Programmes de voix du client et de connaissance client<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>02<\/span>\n\t\t\t\t\t\t\t<p>Strat\u00e9gie CX et vision de l\u2019exp\u00e9rience<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>03<\/span>\n\t\t\t\t\t\t\t<p>Parcours client et conception de services<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>04<\/span>\n\t\t\t\t\t\t\t<p>NPS, CSAT, CES et mesure de la performance<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>05<\/span>\n\t\t\t\t\t\t\t<p>Analyse des causes fondamentales et qualit\u00e9 de service<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>06<\/span>\n\t\t\t\t\t\t\t<p>Alignement des interactions physiques et num\u00e9riques<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<a class=\"button button-orange\" href=\"\/fr\/contact-us\/\">\n\t\t\t\t\tDiscuter de ce service <span aria-hidden=\"true\">\u2197<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/section>\n\t\t\t\t\t\t\t\t<section\n\t\t\t\tid=\"ssk-service-explorer-1-panel-digital\"\n\t\t\t\tclass=\"service-panel\"\n\t\t\t\trole=\"tabpanel\"\n\t\t\t\taria-labelledby=\"ssk-service-explorer-1-tab-digital\"\n\t\t\t\tdata-service-panel=\"digital\"\n\t\t\t\thidden\t\t\t>\n\t\t\t\t<div class=\"service-panel-heading\">\n\t\t\t\t\t<span>04<\/span>\n\t\t\t\t\t<div>\n\t\t\t\t\t\t<p>Accro\u00eetre l\u2019efficacit\u00e9 gr\u00e2ce \u00e0 une technologie porteuse de sens.<\/p>\n\t\t\t\t\t\t<h2>Solutions num\u00e9riques et int\u00e9gration de l\u2019IA<\/h2>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<p class=\"service-lead\">Nous int\u00e9grons de fa\u00e7on responsable les solutions num\u00e9riques, l\u2019automatisation et l\u2019IA, en accordant une attention particuli\u00e8re aux r\u00e9alit\u00e9s op\u00e9rationnelles, humaines et \u00e9thiques.<\/p>\n\t\t\t\t<div class=\"deliverables\">\n\t\t\t\t\t<p class=\"eyebrow\">Selected interventions<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>01<\/span>\n\t\t\t\t\t\t\t<p>Audit et cartographie des processus internes<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>02<\/span>\n\t\t\t\t\t\t\t<p>Automatisation intelligente des flux de travail<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>03<\/span>\n\t\t\t\t\t\t\t<p>Solutions d\u2019aide \u00e0 la d\u00e9cision et de production de rapports<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>04<\/span>\n\t\t\t\t\t\t\t<p>Solutions Web et d\u00e9ploiement d\u2019applications<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>05<\/span>\n\t\t\t\t\t\t\t<p>Int\u00e9gration de CRM, d\u2019ERP et d\u2019outils collaboratifs<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>06<\/span>\n\t\t\t\t\t\t\t<p>Adoption du changement et gouvernance technologique<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<a class=\"button button-orange\" href=\"\/fr\/contact-us\/\">\n\t\t\t\t\tDiscuter de ce service <span aria-hidden=\"true\">\u2197<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/section>\n\t\t\t\t\t\t\t\t<section\n\t\t\t\tid=\"ssk-service-explorer-1-panel-training\"\n\t\t\t\tclass=\"service-panel\"\n\t\t\t\trole=\"tabpanel\"\n\t\t\t\taria-labelledby=\"ssk-service-explorer-1-tab-training\"\n\t\t\t\tdata-service-panel=\"training\"\n\t\t\t\thidden\t\t\t>\n\t\t\t\t<div class=\"service-panel-heading\">\n\t\t\t\t\t<span>05<\/span>\n\t\t\t\t\t<div>\n\t\t\t\t\t\t<p>D\u00e9velopper les comp\u00e9tences au c\u0153ur de l\u2019exp\u00e9rience.<\/p>\n\t\t\t\t\t\t<h2>Formation et d\u00e9veloppement des comp\u00e9tences<\/h2>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<p class=\"service-lead\">Nous cr\u00e9ons des programmes sur mesure qui renforcent les comp\u00e9tences relationnelles, culturelles, techniques et exp\u00e9rientielles des \u00e9quipes.<\/p>\n\t\t\t\t<div class=\"deliverables\">\n\t\t\t\t\t<p class=\"eyebrow\">Selected interventions<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>01<\/span>\n\t\t\t\t\t\t\t<p>Exp\u00e9rience client et culture centr\u00e9e sur le client<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>02<\/span>\n\t\t\t\t\t\t\t<p>Comp\u00e9tences en service, en vente et en relations<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>03<\/span>\n\t\t\t\t\t\t\t<p>Intelligence culturelle et communication inclusive<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>04<\/span>\n\t\t\t\t\t\t\t<p>Apprentissage fond\u00e9 sur la recherche et les projets<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>05<\/span>\n\t\t\t\t\t\t\t<p>Simulations, jeux de r\u00f4le et pratique sur le terrain<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<span>06<\/span>\n\t\t\t\t\t\t\t<p>Ludification et \u00e9valuation postformation<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<a class=\"button button-orange\" href=\"\/fr\/contact-us\/\">\n\t\t\t\t\tDiscuter de ce service <span aria-hidden=\"true\">\u2197<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/section>\n\t\t\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>05 Our services Rigorous thinking.Practical momentum. From applied research to capability building, our services are designed to create clarity, support action and improve performance.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"ssk-canvas","meta":{"footnotes":""},"class_list":["post-20","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ssk-research.dev.yconsulting.fr\/fr\/wp-json\/wp\/v2\/pages\/20","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ssk-research.dev.yconsulting.fr\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ssk-research.dev.yconsulting.fr\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ssk-research.dev.yconsulting.fr\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ssk-research.dev.yconsulting.fr\/fr\/wp-json\/wp\/v2\/comments?post=20"}],"version-history":[{"count":1,"href":"https:\/\/ssk-research.dev.yconsulting.fr\/fr\/wp-json\/wp\/v2\/pages\/20\/revisions"}],"predecessor-version":[{"id":36,"href":"https:\/\/ssk-research.dev.yconsulting.fr\/fr\/wp-json\/wp\/v2\/pages\/20\/revisions\/36"}],"wp:attachment":[{"href":"https:\/\/ssk-research.dev.yconsulting.fr\/fr\/wp-json\/wp\/v2\/media?parent=20"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}