{"id":26,"date":"2026-07-17T12:06:13","date_gmt":"2026-07-17T16:06:13","guid":{"rendered":"https:\/\/ssk-research.dev.yconsulting.fr\/2026\/07\/17\/beyond-nps-a-more-complete-view-of-value\/"},"modified":"2026-07-17T12:06:13","modified_gmt":"2026-07-17T16:06:13","slug":"beyond-nps-a-more-complete-view-of-value","status":"publish","type":"post","link":"https:\/\/ssk-research.dev.yconsulting.fr\/fr\/2026\/07\/17\/beyond-nps-a-more-complete-view-of-value\/","title":{"rendered":"Beyond NPS: a more complete view of value"},"content":{"rendered":"<p class=\"wp-block-paragraph\">Experience performance becomes clearer when loyalty, effort, trust and operational outcomes are considered together.<\/p>","protected":false},"excerpt":{"rendered":"<p>Experience performance becomes clearer when loyalty, effort, trust and operational outcomes are considered together.<\/p>","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-26","post","type-post","status-publish","format-standard","hentry","category-customer-experience"],"_links":{"self":[{"href":"https:\/\/ssk-research.dev.yconsulting.fr\/fr\/wp-json\/wp\/v2\/posts\/26","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ssk-research.dev.yconsulting.fr\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ssk-research.dev.yconsulting.fr\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ssk-research.dev.yconsulting.fr\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ssk-research.dev.yconsulting.fr\/fr\/wp-json\/wp\/v2\/comments?post=26"}],"version-history":[{"count":0,"href":"https:\/\/ssk-research.dev.yconsulting.fr\/fr\/wp-json\/wp\/v2\/posts\/26\/revisions"}],"wp:attachment":[{"href":"https:\/\/ssk-research.dev.yconsulting.fr\/fr\/wp-json\/wp\/v2\/media?parent=26"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ssk-research.dev.yconsulting.fr\/fr\/wp-json\/wp\/v2\/categories?post=26"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ssk-research.dev.yconsulting.fr\/fr\/wp-json\/wp\/v2\/tags?post=26"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}